Warranty

1. Geekmaxi applies the warranty period of twenty-four (24) months (start from 14/2/2020) on all products. Except it is assumed by EU law Geekmaxi cannot be held liable for a warranty period longer than the period as defined by the manufacturers and suppliers. Geekmaxi respects the rights and claims the Customer has in possession.
2. When a product has a defect within the warranty period the please contact us via support@geekmaxi.com a return form will be send to you. After the form has been approved, the product can be returned for repair. For a defect within the warranty period by the customers own doing Geekmaxi will give an estimate of the repair costs that includes material and labor plus the costs for return shipment. If the previous statement is true, any costs, which came into being will not be compensated by Geekmaxi.
3. Warranty on products will be rendered void when:
3.1 The warranty period has expired
3.2 Inappropriate usage
3.3 When the product is not in its original state, for example due to modifications
3.4 When the product has been used in combinations with accessories that not support the product.
3.5 Unsupported software or firmware
4. When a defect has been caused by the customer the costs for the repairs and shipment are for the customer to bear.

Repairs

To request a repair please write an email to: support@geekmaxi.com.
Give the failure description with a short video or photos with also the serial number and the invoice (PDF).
Upon receiving your Email, we will respond within 24 business hours.

Return

Orders can be returned within 14 days upon receiving. Before returning the return form on should be filled out and send. After approval by Geekmaxi returns can be made providing that the items are new and in original packaging complete with all accessories and manuals. The customer is responsible for good packaging.
For returns under warranty, the same form is to be used. The return form can be applied for via support@geekmaxi.com

Geekmaxi offers EU return service to customers, our repair center and return warehouse are located in Poland.
 
 


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